SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Best Auto Care LLC. This includes SMS messages for bookings, events, promotions, and/or specials. Message frequency varies. Message and data rates may apply. See privacy policy at [Privacy Policy URL]. Message HELP for help. Reply STOP to any message to opt out.

Privacy Policy

At Best Auto Care ("Best Auto Care," "we," "our," or "us"), protecting your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request services, schedule appointments, or otherwise interact with us.

By using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

Information You Provide

We may collect personal information you voluntarily provide, including:

Full name
Phone number
Email address
Mailing address
Vehicle information (year, make, model, VIN, license plate, mileage)
Appointment requests
Service history
Warranty information
Payment information (processed securely by third-party payment processors)
Any information submitted through our contact forms

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type
Device type
Operating system
Date and time of your visit
Pages viewed
Time spent on the website
Referral source
General geographic location
Cookies and similar technologies

How We Use Your Information

We use your information to:

Schedule appointments
Perform vehicle repairs and maintenance
Prepare repair estimates
Communicate repair recommendations
Send digital vehicle inspections
Process payments
Provide invoices and receipts
Respond to customer inquiries
Improve our website and services
Prevent fraud and unauthorized activity
Comply with legal obligations

Digital Vehicle Inspections

Best Auto Care may utilize digital vehicle inspection software, such as Tekmetric, to document vehicle conditions, photographs, technician notes, and repair recommendations.

Digital inspections may include:

Vehicle photographs
Technician comments
Inspection results
Maintenance recommendations

These inspections are stored securely and shared only with you or individuals you authorize.

Appointment Reminders and SMS Messaging

If you provide your mobile phone number, you consent to receive communications regarding:

Appointment confirmations
Appointment reminders
Vehicle repair updates
Repair authorization requests
Completed repair notifications
Customer satisfaction surveys

If you separately opt in, you may also receive promotional offers and maintenance reminders.

You may opt out of marketing text messages at any time by replying STOP. Reply HELP for assistance.

Standard message and data rates may apply.

Your mobile information will not be sold or shared with third parties for their own marketing purposes.

Email Communications

We may send emails regarding:

Estimates
Invoices
Repair status
Maintenance reminders
Service recommendations
Promotional offers (only if you have opted in)

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those emails.

Cookies and Analytics

Our website may use cookies and similar technologies to:

Improve website functionality
Remember user preferences
Analyze website traffic
Measure marketing effectiveness
Improve user experience

You may disable cookies through your browser settings, although certain website features may not function properly.

Sharing Your Information

We do not sell your personal information.

We may share information only when necessary with trusted service providers that help us operate our business, including:

Website hosting providers
Payment processors
Appointment scheduling providers
Customer relationship management (CRM) providers
Digital inspection software providers
Email and SMS communication providers
Accounting services
Government agencies or law enforcement when required by law

These providers are contractually obligated to safeguard your information.

Payment Information

Payments made through our website or in our shop are processed by secure third-party payment processors.

Best Auto Care does not store complete credit card numbers on its servers.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, loss, misuse, or disclosure.

While no system can guarantee absolute security, we strive to use commercially reasonable methods to protect your information.

Data Retention

We retain customer and vehicle records for as long as necessary to:

Maintain repair history
Honor warranties
Comply with tax and legal requirements
Resolve disputes
Enforce our agreements

Your Privacy Rights

Depending on your state of residence, you may have the right to:

Request access to your personal information
Correct inaccurate information
Request deletion of eligible personal information
Request information about how your data is used
Opt out of marketing communications

To exercise these rights, contact us using the information below.

Third-Party Websites

Our website may contain links to third-party websites. Best Auto Care is not responsible for the privacy practices or content of those websites.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any revisions will be posted on this page with a revised Effective Date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

Best Auto Care

Address: 2070 Spring Creek Dr Spring, TX 77354

Phone: (281) 771-5500

Email: bptautocare@gmail.com

Website: www.autorepairspringtx.com

Last Updated: August 7, 2026